What to Do If MEETS Is Not Working

In the  event that MEETS is not functioning as expected, the error messages displayed are designed to help identify the source of the issue.


If MEETS Does Not Load at All

This typically indicates an issue with the cloud services. Our platform relies on the reliable infrastructure of Akamai, which offers 24/7 monitoring and automatic issue resolution. In most cases, no action is required on your part as Akamai resolves these issues proactively.

For real-time updates, you can check Akamai's status page at status.linode.com. The areas most relevant to MEETS are:

  • Hosted DNS Service
  • Regions (To determine your specific region, please contact CirQlive Support.)

You can also subscribe to updates directly on their status page.

If MEETS Loads but the Web Conferencing Service Does Not Work

If MEETS loads but you encounter issues with the web conferencing service, you can check the relevant status pages for real-time updates. These services also provide 24/7 monitoring and automatic fixes without the need for intervention.

Here are the status pages for commonly used web conferencing services:

Understanding MEETS Error Messages

The error messages displayed in MEETS are designed to help identify the source of the issue. For example:

  • If the error indicates a Zoom/Webex error, it means the issue lies with the web conferencing service. The message may specify an upstream issue, which indicates that the web conferencing service is down. In such cases, refer to the relevant status page linked above.
  • If the error states that user credentials are incorrect, ensure the credentials are updated correctly to resolve the issue.

These messages are intended to guide you toward the appropriate solution or resource for troubleshooting.


Submitting a Support Ticket

If you need to open a support ticket, please include the following information to help our team troubleshoot efficiently:

By following these steps, we can ensure a swift resolution to any issues you encounter.