MEETS allows users to re-associate their Webex account with their user account in the LMS.


Re-associating an account is needed when one is authenticating to Webex using SSO, 

has already synced their account in MEETS with Webex, and had a change made to the Webex account.


As the original account association may not work due to the changes on the Webex side, re-associating the account should fix this issue.


To re-associate your user's web conference account details:

  1. Click on "Account Settings" in the top right corner of your MEETS platform. (Arrow 1 in the image below)
  2. Select "Conferencing Accounts" on the left-hand panel. (Arrow 2 in the image below)
  3. Click on the "Re-associate account". (Arrow 3 in the image below). If you have multiple Webex services (Meetings/Training/Events) assure to re-associate all of them. Wait a few seconds to assure the process has been completed.


You should now be able to use MEETS with your updated web conferencing account.