MEETS allows users to reassociate their web conference account with their user account in the LMS if there is an update to the web conferencing credentials.


Reassociating an account is needed in the following 2 scenarios:

  1. When using the MEETS integration for GoToMeeting/Training/Webinar, BlueJeans or for Cisco Webex (when authenticating to Webex with username and password), and either the username or the password has been updated in the web conferencing platform.
  2. When using the MEETS integration with Zoom or Cisco Webex (when authenticating to Webex using SSO), and the username in the web conferencing platform has changed. Please note, changing the password used for accessing your web conferencing platform does not require a further update in the MEETS integration when using Zoom or Webex (with SSO).


To reassociate your user's web conference account details:

  1. Click on "Account Settings" in the top right corner (arrow 1 in the image below)
  2. Select "Conferencing Accounts" on the left-hand panel (arrow 2 in the image below)
  3. Reassociate account:
    • For GoToMeeting/Training/Webinar, BlueJeans or for Cisco Webex (when authenticating to Webex with username and password):
      => Enter the new updated username and password, and then click "Set Account" (arrow 3).
    • For  Zoom or Cisco Webex (when authenticating to Webex using SSO),
       =>  Instead of fields to enter your username and password, you will see a button called "Reassociate my account". Click on the button and wait for the green checkbox to appear (usually a few seconds) (arrow 4).  


You should now be able to use MEETS with your web conferencing updated account.